Last updated: 20 August 2026
These Terms and Conditions apply to quotes, bookings and airport-transfer services provided under the Swift Transfers trading name.
Swift Transfers is operated by Swift Executive Transfers Ltd, based in Birmingham, West Midlands, UK.
Contact details:
Email: info@swiftexecutivetransfers.co.uk
Telephone: 0121 770 0000
By confirming a booking, the customer agrees to these terms. Nothing in these terms affects the customer’s statutory rights.
A quote is based on the information supplied by the customer, including:
Pickup and drop-off locations
Journey date and time
Passenger numbers
Luggage requirements
Vehicle requirements
Flight details
Additional stops
Special requirements
Submitting a website form is a request for a quote. It does not automatically create a confirmed booking.
A quote may be revised if the information supplied by the customer is incomplete, inaccurate or subsequently changed. Any revised price will be communicated before the booking is confirmed wherever reasonably possible.
A booking is confirmed only when Swift Transfers has accepted the request and provided confirmation by email, telephone, text message or WhatsApp.
Customers must check the confirmation carefully and report any errors as soon as possible.
Swift Transfers may decline a booking where a suitable vehicle or driver is unavailable or where the journey cannot be completed safely or lawfully.
The confirmed price covers the journey and services stated in the booking confirmation.
Additional reasonable charges may apply where the customer requests or causes a significant change, including:
Additional pickup or drop-off points
A different destination
Additional waiting time
Additional passengers or luggage requiring a different vehicle
Parking, toll or airport charges not included in the original quote
Cleaning or repair resulting from unreasonable damage or soiling
Any additional charge will be explained to the customer.
Payment arrangements will be confirmed when the booking is accepted.
The customer must make payment using an agreed method and by any deadline stated in the booking confirmation.
If an agreed payment is not received, Swift Transfers may treat the booking as unconfirmed or cancel it after making reasonable efforts to contact the customer.
The customer must provide accurate:
Contact details
Pickup and destination information
Journey date and time
Flight information
Passenger numbers
Luggage quantities
Accessibility or other special requirements
The customer must notify Swift Transfers promptly if any information changes.
Customers are responsible for allowing sufficient travel time. Journey times are estimates and may be affected by traffic, weather, road closures, airport operations and other circumstances outside our reasonable control.
Customers should contact Swift Transfers as soon as possible if they need to cancel a booking.
Any refund or cancellation charge will be considered reasonably and fairly according to:
The notice provided
Costs already incurred
The time reserved for the booking
Whether another booking can reasonably be accepted
Any other direct loss resulting from the cancellation
Cancellation charges will not exceed the reasonable loss caused by the cancellation.
Where Swift Transfers cancels a booking for reasons not caused by the customer, any payment received for the unprovided service will be refunded.
Nothing in this section affects the customer’s statutory rights.
Changes are subject to driver and vehicle availability.
The price may be revised where a change affects the journey distance, duration, vehicle, passenger capacity, luggage capacity, waiting time or other costs.
Any revised price will be communicated before the change is accepted wherever reasonably possible.
Customers must provide an accurate flight number, arrival date and passenger contact details.
Swift Transfers may monitor publicly available flight information and adjust pickup arrangements when a flight is delayed.
Flight monitoring depends on information supplied by airlines, airports and third-party services. Swift Transfers cannot guarantee that this information will always be accurate or available.
The driver’s meeting location and relevant pickup instructions will be communicated as part of the booking.
If a customer cannot locate the driver, they should call 0121 770 0000 before leaving the agreed meeting location or arranging alternative transport.
Reasonable waiting arrangements will be communicated as part of the booking.
Customers should contact Swift Transfers immediately if they expect to be delayed.
If a customer cannot be contacted or does not arrive at the agreed location within a reasonable period, the booking may be treated as a no-show after reasonable attempts have been made to contact them.
Any additional waiting or no-show charge will be reasonable and based on the circumstances of the booking.
Customers must disclose the correct number of passengers and the amount and type of luggage before the booking is confirmed.
All passengers and luggage must fit safely and legally within the booked vehicle.
Vehicle capacities may vary according to the seating arrangement, luggage size and vehicle model. Customers with large or unusual luggage should contact Swift Transfers before booking.
A driver may refuse items that are unlawful, dangerous, excessively large or unsafe to transport.
If the information provided is inaccurate and a larger or additional vehicle is required, this will be subject to availability and may involve an additional charge.
Customers travelling with children must inform Swift Transfers when requesting a quote.
Any child-seat requirements should be discussed and agreed before the booking is confirmed.
The availability and suitability of child seats may depend on the child’s age, height, weight and the vehicle being used.
The customer remains responsible for providing accurate information about the child and any required seating arrangements.
Passengers must behave lawfully and respectfully.
Passengers must not:
Threaten, abuse or distract the driver
Damage or excessively soil the vehicle
Smoke or vape inside the vehicle
Carry unlawful, dangerous or prohibited items
Behave in a way that places any person or property at risk
A driver may refuse or end a journey where reasonably necessary for safety or legal compliance.
The customer may be responsible for reasonable cleaning, repair or other direct costs caused by passenger conduct.
Swift Transfers will provide its services with reasonable care and skill.
Pickup and journey times may be affected by events outside our reasonable control, including:
Severe traffic
Accidents
Weather conditions
Road closures
Airport disruption
Vehicle breakdowns
Official restrictions
Other unexpected events
Where disruption occurs, Swift Transfers will take reasonable steps to contact the customer and complete or rearrange the service where practicable.
Nothing in this section removes any rights or remedies that cannot legally be excluded.
Where reasonably necessary, Swift Transfers may provide a suitable alternative vehicle or arrange for an appropriately licensed transport provider to complete the booking.
Relevant booking information may be shared with that provider only where necessary to complete the journey.
Any alternative vehicle will be selected with reasonable regard to the confirmed passenger and luggage requirements.
Customers are responsible for checking that they have collected their belongings at the end of the journey.
Any property found in a vehicle should be reported to Swift Transfers as soon as possible.
Reasonable arrangements will be made to return found property. The customer may be responsible for reasonable delivery, postage or journey costs associated with its return.
Swift Transfers is not responsible for property left in a vehicle unless the loss resulted from a failure to exercise reasonable care.
Swift Transfers is responsible for foreseeable loss or damage caused by a failure to use reasonable care and skill or by a breach of these terms.
Swift Transfers is not responsible for loss caused by inaccurate or incomplete information supplied by the customer.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of the customer’s statutory rights
Any other liability that cannot legally be excluded
Customers should raise concerns promptly so that Swift Transfers has a reasonable opportunity to investigate.
Complaints may be submitted using:
Email: info@swiftexecutivetransfers.co.uk
Telephone: 0121 770 0000
Location: Birmingham, West Midlands, UK
Please include the booking details and a clear description of the issue.
Personal information is handled in accordance with the Swift Transfers Privacy Policy and Cookie Policy.
These terms may be updated when the services, business practices or legal requirements change.
The terms applying to a confirmed booking will normally be those provided or made available when the booking was confirmed, unless a change is required by law or agreed with the customer.
These terms are governed by the laws of England and Wales.
Customers living elsewhere in the United Kingdom retain any applicable rights to bring proceedings in their local courts.
Swift Transfers
Operated by Swift Executive Transfers Ltd.
Birmingham, West Midlands, UK
Email: info@swiftexecutivetransfers.co.uk
Telephone: 0121 770 0000
