1. Who We Are
Swift Transfers provides airport-transfer services from Birmingham and surrounding areas to airports across the United Kingdom.
For data-protection purposes, the data controller is:
Swift Transfers
Birmingham, West Midlands, UK
Email: info@swiftexecutivetransfers.co.uk
Telephone: 0121 770 0000
2. Information We Collect
We may collect the following personal information:
- Your name, telephone number and email address
- Pickup and drop-off addresses
- Flight number and other flight information
- Passenger numbers, luggage requirements and vehicle preferences
- Booking notes and accessibility or special-assistance requirements that you choose to provide
- Payment and transaction information
- Messages exchanged by telephone, email, WhatsApp or website forms
- Technical information such as your IP address, browser type, device information and website usage data
- Cookie preferences and consent records
Please avoid providing sensitive personal information unless it is necessary for us to arrange your journey.
3. How We Collect Your Information
We collect information when you:
- Request a quote through our website
- Contact us by telephone, email, WhatsApp or social media
- Use or browse our website
- Provide information through a third-party booking or payment service
- Provide feedback or submit a review
We may also obtain relevant flight information from airlines, airports or flight-tracking services.
4. How We Use Your Information
We use personal information to:
- Prepare and respond to quote requests
- Arrange, confirm and provide airport transfers
- Contact you about your booking
- Monitor flights and adjust pickup arrangements
- Process payments and maintain transaction records
- Manage cancellations, refunds, complaints and disputes
- Maintain the security and operation of our website
- Improve our services and website
- Meet our accounting, tax, insurance and legal obligations
- Send marketing communications where you have consented or where otherwise permitted by law
5. Our Lawful Bases
Depending on the circumstances, we process personal information because:
- It is necessary to take steps at your request before entering into a contract or to perform a booking contract
- We must comply with a legal obligation
- It is necessary for our legitimate interests, such as responding to enquiries, preventing fraud, improving our services and protecting our business
- You have given consent, such as for optional cookies or certain marketing communications
Where processing is based on consent, you may withdraw that consent at any time.
6. Sharing Your Information
We may share relevant information with:
- Drivers providing your journey
- Approved transport partners or subcontractors where required to fulfil a booking
- Website-hosting, email, communications and IT providers
- Payment processors and financial institutions
- Accountants, insurers and professional advisers
- Analytics, cookie-consent and website-security providers
- Government authorities, regulators, law-enforcement bodies or courts where required by law
We only share information that is reasonably necessary for the relevant purpose. We do not sell your personal information.
7. International Data Transfers
Some service providers, including communications, analytics or technology providers, may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are used as required by UK data-protection law.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary.
Normally:
- Unsuccessful quote enquiries are retained for up to 12 months
- Booking and payment records may be retained for up to six years for accounting, tax, insurance and legal purposes
- Complaint and incident records may be retained for as long as reasonably necessary to manage or defend a claim
- Marketing information is retained until you unsubscribe or withdraw consent
- Cookie information is retained for the periods described in our Cookie Policy
We may retain information for longer where required by law or where a dispute or legal claim is ongoing.
9. Cookies
Our website uses cookies and similar technologies for essential operation, security, preferences, analytics and other approved purposes.
Non-essential cookies should only be used after you provide consent through the website’s cookie banner. You can change or withdraw your preferences through the cookie settings displayed on the website.
Please read our Cookie Policy for further details.
10. Third-Party Services and Links
Our website may contain links to, or content from, third-party services such as Google, WhatsApp, Facebook and Instagram. These organisations operate under their own privacy policies.
We encourage you to review their policies before providing personal information through their services.
11. Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
No internet transmission or electronic storage system is completely secure, but we take proportionate steps to protect the information entrusted to us.
12. Your Data-Protection Rights
Depending on the circumstances, you may have the right to:
- Request access to your personal information
- Ask us to correct inaccurate or incomplete information
- Ask us to erase your information
- Ask us to restrict how your information is used
- Object to certain processing
- Request transfer of information you provided
- Object to direct marketing
- Complain to the Information Commissioner’s Office
These rights may be subject to legal limitations or exemptions.
To exercise your rights, contact:
info@swiftexecutivetransfers.co.uk
We may need to verify your identity before fulfilling a request.
13. Changes to This Policy
We may update this Privacy Policy when our services, website or legal obligations change. The latest version will be published on this page with its revised date.
